Refund policy

Lab Allegiance Refund Policy

At Lab Allegiance, every purchase helps support our mission to fund service dogs for veterans, first responders, children, and dogs in need. Because of the nature of our mission and fulfillment methods, our refund policy is as follows:

Print-on-Demand Items (Apparel, Stickers, Mugs, etc.)

These items are made to order through our print partner Gelato.

We do not offer refunds or exchanges unless the item is:

-Damaged

-Defective

-Incorrectly fulfilled

If there is an issue that corresponds with the requirements above, please contact us within 7 days of delivery with:

-Order number

-Clear photos of the issue

We'll work with our fulfillment partner to make it right.

Items Shipped From Lab Allegiance (e.g., hats, bundles)

We accept returns or exchanges on self-fulfilled items within 14 days of delivery if the following is met:

-Item is unworn, unused, and in original condition

-Buyer pays return shipping unless the item was incorrect or defective

To request a return, email us at laballegiance@gmail.com with your order number and reason.

Refunds (If Approved)

Refunds are issued back to your original payment method.

Please allow 5–10 business days for your bank to process it.

All Sales Supporting Service Dogs

Please note:

100% of proceeds from logo-branded merchandise support service dog programs. Because of this, we ask you to consider exchanges or store credit where possible.